Alliance Apartment Movers

10 october 2017, 17:42

I called Alliance Apartment Movers and spoke to Manny and agreed to a move from 11-2 pm (they provided the time slot options on the phone) for $89/hr with a 2 hour minimum. The prices seemed good so I was happy. I got to the apartment an hour early to gets things ready for them and to be there in case they arrived early. 11 am came and went. Finally at 11:36 they called me saying they had another move and won't be able to show up until between 1-2 pm. I was annoyed they didn't let me know until 30 minutes after they were supposed to arrive, but I said fine, mistakes happen. I realized that after 2 pm had came and went without a phone call, email, or update that I had been lied to again. I received a call at 2:46 pm from them saying they weren't going to be able to make it over until 4 pm. I couldn't believe how unprofessional they were. I couldn't waste any more of my time waiting around for a mover that may or may not show up at 4 pm. I cancelled my move after that phone call and ordered a Uhaul for next day pickup and did it myself with a couple friends.I would recommend using Alliance Apartment Movers if you like1. Wasting time2. Being lied to3. Moving heavy furniture by yourselfI saw no reviews prior to booking them, but hopefully mine can either help others avoid going though the same situation or helping the company establish protocols to follow when these events occur. When the available time slots are provided by the company, there is no excuse for being more than 30 minutes late (I'm easy going and would let 30 minutes late slide, but others might not), let alone 5 hours late.

review from yelp.com