Extra Space Storage

10 october 2017, 17:44

Me and my husband decided to get a storage unit at this facility because it's very close to home. My husband is a roofer and has a lot of equipment he uses for work. Instead of having to bring the equipment home and up the stairs to our apartment, he goes every morning and every night to drop the items off there. We have never had any issues, we go and come as we please. At one point we needed a bigger unit and we needed it as close to the door as possible. The staff members were very friendly and had the bigger unit ready for us the next day!!! Very clean, safe, and friendly facility.

review from yelp.com

10 october 2017, 17:44

100% satisfied with my 5 month use of the storage business!  Right from the start, LaDell was very professional and informative.  When I called on two separate occasions it was nice to have him answer the phone as well. I highly recommend this business for your storage needs. I used non-climate controlled over the summer but being indoors it still was not too hot.

review from yelp.com

10 october 2017, 17:44

One of the things I can hold important about doing business with anyone would have to be the trust factor. After all, that's how most people rely on repeat business. (Which is needed especially in these times.) My girlfriend and I moved into a new apartment off of Garland road. This place looked to be rather convenient and close to home. So I decided to go in on a whim and look at their rates for their biggest space. As I go in, I get approached by the manager. (Her Name is Mary) Very polite. I ask for her to take me to her biggest space available in climate control. She then takes me to a space that was made up of 2 10X15s. The top of the unit had a net as a roof.  didn't seem very secure to me but I was assured that there were cameras and it was very secure. After looking at the size of just one side of the unit, I realized then that I'd only need one. So I mention that to her and ask her to clarify the size of the space and the rate. She tells me 10X15 and the discounted rate was 109.00 a month. I ask then if she has any available. She says no not yet but I can get your name and number down and call you on the 29th / 30th. One should be open then. I have her write the rate down along with the size on a back of her card just as a reminder. ::Fast Forward to the 30th of August::I get a phone call from the storage company and Mary tells me that a storage unit is now available and asks me if I'm still interested. I reply with yes. I'm interested. She then goes in to telling me what the pricing is for it which was nothing what I was quoted before the first visit there. I mention to her that she had quoted me 109.00 a month and now it's 155.00? She then says "No sir, That would be for a 10X10." Which was not talked about since we were talking about the 10X15. It was also one of the reasons why I had her clarify the size earlier.She then goes down to 133.00. Again, It wasn't the price originally quoted.Just when you think it's not enough, She tells me that I can think it over and she can call me back. And if I decide against it, she can take me off the list and give it to the next customer. By the way, She also mentioned that those were VERY popular and she had a long list of people who wanted them. I guess that was to create a sense of urgency on my part. Not working...... Sorry.  I was still trying to get over the current quote I was given. Trying to figure out why she even gave me the original 109.00 pricing. If for some reason she misquoted me, she works there and she's the  manager. Aren't you suppose to know the prices and rates?I know that place is close to me but if you can't trust the staff there with rates, How do you expect to trust them with you valuables. When you have as many music instruments as I do, You really have to make sure you don't get screwed. If they were going back on their rate they gave me originally, What's to say they would do the same as far as the assurance that it was secure even with the net roof they had? If you can't trust a company you are doing business with, don't do business with them. It doesn't matter how polite and friendly they can seem if they say one thing at one time and another after that. Can't say I was happy about that at all. And it's a shame, I wanted to do business with them just from the convenience factor.

review from yelp.com