Arpin America Moving Systems

10 october 2017, 17:43

I was referred to Arpin America by a close friend who recently relocated from Dallas to California.  Great recommendation!  Our move was seamless. Everything was packed, loaded and delivered as scheduled. The crew was very courteous, efficient and respectful of my belongings. Did a fantastic job packing!! They honestly made the most stressful part of relocating seem effortless. I would highly recommend!

review from yelp.com

10 october 2017, 17:43

We had Lafayette and zach and they were so careful with my friends stuff. Very pleasant and they could multitask incredibly well. They moved out her whole condo in just over an hour. We could not believe how fast they were. Lafayette would also answer any questions we had about the new state my friend was moving to. He was very informative while he was packing up her stuff. He is great at multitasking.They wee very polite as well.

review from yelp.com

10 october 2017, 17:43

We are waiting for a resolution from the Arpin America claims department (the Arpin HQ has already settled a very small portion of our claim, and now it is on the franchise Arpin America to settle their portion. So all in all, it is acknowledged that there are claim issues that must be resolved). The only email I received regarding this franchise portion, indicated I would be contacted within 5 - 25 business days. After 27 business days, and no communication from anyone, when I called the claims department, he indicated that due to the $ size of our claim, and the number of claims they are working, it may take longer.  It is now 40+ business days and no update - not even a - sorry it's going to take a bit longer note. First, I am concerned about the lack of communication from Arpin America and the fact that no one in management will take my call (waited on hold over 20 minutes twice and the manager left the building while I was on hold for him), and second, the fact that they have "SO MANY" claims to process. This tell tale fact is a bit alarming. So, I wait - for the call, the email, the person who will fix all the damage and a check to replace missing items. I have been very patient - they have been very non responsive. It is worrisome - the lack of attention to clients who paid for packing, storage and full insurance for 14 years.  Yes - that is 14 years they stored our HHG to the tune of  $45,000+ in revenue to them. Yet, no communications from them. My advice to you - choose your mover/storage company carefully, use ONE entry door only during your delivery, visually inspect EVERY numbered sticker and check off your inventory list as it enters your home, make notations of all damaged boxes, make a notation on the delivery papers that you must sign upon delivery, of all missing boxes and damage - no matter how slight. They will not provide any Day of Delivery documentation other than what you already have. This documentation I refer to is a list of all damage and lost boxes while in their possession.  So in the chaos of delivery day, with up to 7 men unloading your goods - and it's just you receiving, things may happen or slip by with no explanation, and they just want to get done and be gone.  It is a very rushed situation, the responsibility is on your shoulders to prove what happened, when it happened and where it happened. You are on your own, they are not your friend.  I am sure that a claim somehow goes against their record and perhaps limits franchise rewards, so if by not responding to a claim = no claim, well then...  When attempting to contact the Arpin HQ in RI, I found the HQ business office and warehouse are both up for sale and no one answered the phone. 11-11-16 What's happening? Will I ever get a satisfactory resolution?

review from yelp.com