Hands On Moving

10 october 2017, 17:40

Hands On Moving did a very good job with my move from East Haven, CT to Long Island City, NY. The guys were both professional and friendly. The value for this move cannot be beat- they are the lowest prices around while still providing high quality service.My only suggestion is for the company to improve its communication- whenever I would call, I could never speak to a live person, I would always have to leave a message. However, they do respond via e-mail as well, which helps.All in all, thanks for a great move! I would use them again.

review from yelp.com

10 october 2017, 17:40

Overall, I'd say my Hands On Moving experience was good. Their prices were competitive, and I think the team of four who came the day of our move worked very hard and speedily, including taking on some heavier furniture. The estimation of time was spot-on. However, there was some parts of the experience and outcome that were not optimal. I was surprised that none of our furniture was wrapped, even though when I put down money for the deposit and asked about wrapping furniture, they said the team would wrap furniture. Consequently, some of my wooden furniture has some new scratches in them, and I know they were not there before. Also, one of our door frames in our new apartment has noticable scratches; most of them can be painted over, but as a renter, this is not a great feeling getting into a new apartment. A lamp was broken as well, but the team leader immediately made note of it and docked $20 from the bill.Lastly, it was occasionally very tough to get information over the phone beforehand. Even though there's a receptionist of sorts, she couldn't answer my question about payment methods accepted, and I had to wait for a call (that I never received). I'm also still a little confused about the quote I received with the number of people. There wasn't much information about the inventory gathering process, which clearly impacted the quote.That said, Hands On has a very elaborate, comprehensive website, and I appreciated the ability to take care of so much or the website. If you are looking use Hands-On, check out the "coupons available" feature on the quote page. I ended up saving 65 bucks.

review from yelp.com

10 october 2017, 17:40

I had an OKAY but somewhat frustrating move today with Hands on Moving. My move was scheduled to start during an 8AM-9AM window on Sunday morning. I was ready to start at 8AM and received a call at 845 that they were having issues with their truck and would arrive at 10AM. 10AM came and went and around 1030 I started calling and texting to check the status but no one was answering, which is infuriating. It takes 5 seconds to send a text. Finally around 1045 I received a call back to say that the truck had arrived. When I shared my frustration over the phone I was told "I'm really busy", which is probably the most unhelpful response I can imagine. As a concession they offered a fourth guy for free. During the loading portion I was disappointed to see the same guy talking on his cellphone, leaving the apartment to the truck with nothing in his hands, and just generally milling around at times. For a move that started late, was only 40 mins away, and over $1,100 I expected some hustle. I was ready to work and was disappointed not everyone on the team didn't show up to do the same.The final straw was that they didn't bring any moving blankets! We have a nice wood bedroom set and coffee table and they were trying to put it on the truck with absolutely no protection. I had to give very specific instructions on how it should be wrapped to prevents scratches. Given that there were no moving blankets they had to breakdown cardboard boxes and lay them on top. I then had to tell them to wrap them in plastic to keep the cardboard secure. It looked absolutely nothing like their promotional picture on this Yelp page where everything is wrapped and secure in blue covering. Mr. Lazy even tried to load our $1,200 leather recliner with nothing on it as well. Luckily, we had extra bubble wrap laying around and asked that it be wrapped. When all was said and done I was disappointed to see a few dings but not surprised.  Overall, Hands on Moving could have been better. Given all the great reviews I expected a company that alleviated the challenge of a move not add to it.

review from yelp.com

10 october 2017, 17:40

Great crew, great prices - everything went very smoothly.

review from yelp.com

10 october 2017, 17:40

Hands on Moving was very professional and has incredible customer service. The movers arrived on time and were very courteous.  They worked hard and had really positive attitudes. They did everything we asked them to do. We had them pack two PODS for our Cross Country move. They fit everything in and finished in record time. We had a fair amount of custom pieces and antiques, some pieces they wrapped but others I had to tell them to. They could have wrapped some of the corners better but all and all everything was ok.  When you're moving it's a stressful time these guys were so joyful and made moving less stressful.

review from yelp.com