Golden Star Moving

10 october 2017, 17:39

This is my first ever Yelp review, which I am compelled to write because of how awful this company is. Do not use this moving company. They are scam artists. We used Golden Star Moving for an interstate move because they were a relatively cheap option. Communication was terrible throughout the move-- they didn't call us to tell us when they were coming and when they were late to deliver, no one could tell me where my stuff was for more than a day.The real kicker: The movers extorted me for $500 extra to move my boxes up 48 stairs, even though the stairs were included in the WRITTEN contract. We were in a stand off, so we called customer service. Customer service acknowledged that the stairs were already included in the estimate, but they said "well.. unless you want them to take your stuff away until we sort this out I suggest you pay them and we sort it out later". So I paid them. The following few days, I called customer service to sort out the money. Customer service screened my calls.. I literally had to borrow my friend's cell phone and call from a different number. When I called from a different number they picked up right away, but got angry/hung up when they realized who I was.As you can guess, I never got my money back. Please-- do not use this moving company. It was truly one of the most frustrating experiences of my life.

review from yelp.com

10 october 2017, 17:39

I strongly recommend not booking a move through Golden Star Moving Company!  Although I generally prefer not to post bad reviews for any business, I feel compelled to briefly share my absolutely awful experience with Golden Star in hopes that others can avoid having a similar experience.  At the time I booked my interstate move, I was repeatedly assured that my belongings would be delivered within 5 days of pickup notwithstanding the fact that the standard quote provides Golden Star with additional time.  However, despite calling multiple times per day after the 5th day, my belongings did not arrive until 16 days after pickup!  Worse yet, throughout this 16 day period, Golden Star refused to provide me with a firm delivery date until approximately 1 hour before my items arrived.Further, when I would call to ascertain the location of my belongings and when they would actually arrive, I was repeatedly advised that the items were "on their way" or given other information that I believe was untruthful.  When I would ask to speak with the manager, she quickly began refusing to accept or return my calls.  On other occasions, I was put on hold for extended period of times (up to 20 minutes).  Collectively, I would estimate that I spent hours simply trying to find out where my belongings were and when they were going to be delivered.  Because I could not obtain any reliable information during this 16 day period, I was often left wondering whether my items had been lost/destroyed and consequently, whether they would ever actually arrive.Also, because the insurance policy only provides for 6 cents per pound for damage, I was forced to rent "crates" for specific items that were precious to me.  Although I was billed an additional $330 for these "crates," I never saw any such crates when the items finally did arrive.  Of course, multiple items were damaged during the move.  While the stress of an interstate move is already significant, Golden Star made my move significantly more stressful through what I believe to be false promises, rude behavior, and atrocious customer service.  In closing, I strongly recommend against booking a move through Golden Star and encourage others to share any similar experiences they've had with this company.

review from yelp.com

10 october 2017, 17:39

"Golden Star" experience...[background] Needed to relocate from Boston to Indianapolis for work w/in 3 weeks. Picked this company due to helpful sales team and price-match guarantee. Let the experience begin...12/29/15Shawn Jordan Franklyn, "one" of the sales managers said: "After reviewing the quote that we sent you, I want to offer you a discount. Please call in so we can go over the Manager's Special for you. This is a limited time offer, please take advantage of what I have to offer."We called to discuss, said we were still shopping around and thanked him for the quote.1/7/16After hectic cross comparison with competitors, we found Golden Star to be 2nd cheapest from companies we got quotes from. Went back to Golden Star to see if they could meet/beat the best price we found, they did.1/14/16Paperwork signed, and pickup date set for 1/20/16, with a backup day as 1/21/16 in case of any unforseen problems they could not make it on the 20th. regardless, they said driver would call 24 hours prior to pickup to confirm.1/19/16 (day before scheduled pickup)4pm: No call from Golden Star so we called them. Sales dept said we must talk to customer service dept so they transferred me to Brandi Romero who did not pickup, and who's voicemail box was full.1/20/169am: I call same number [sales dept] they transfer me to customer service, again, no Brandi, and voicemail is still full12pm: I call sales dept, they give me direct line to customer service, Brandi answers. I ask when the movers are coming. She says the drivers should have called yesterday. I agree they SHOULD have but did not. She said she would call them.1/21/167am: I never heard back from Brandi so I call back. Brandi did not pick up but now her voicemail box was open so I left a message. 10am: no call back so I called them again and was AGAIN put on hold for 25 minutes (literal SILENCE except for the operator picking up every 5 minutes to say "please hold", without my consent, and putting me back on hold.10:40am when I finally did get someone, they said they talked to the driver and their truck broke down but were sending a second truck "right away" and they would call me back in ONE HOUR to confirm12pm: Still no calls from company or driver so I called back, got put on hold for (only) 15 minutes this time and the operator said the driver would be there between 3-5pm, and "someone should have called you..." YES, I AGREE, SOMEONE SHOULD HAVE CALLED ME! so while my wife is at work and I'm at home awaiting for our mover to arrive I asked that they CONFIRM my phone number so the driver would contact me directly instead of my wife at work4pm: my wife calls me to say the driver called HER number to say he would arrive at our address at 5:30pm5:30pm [it is now dark outside] no one from Golden Star or the driver has called, and obviously no one is here5:45pm: movers arrive and have a very strong body odor and because it is now dark I have to find exterior lighting so they can work11pm: Movers finish and ask when we will be at destination address to receive the truck. We inform them we fly to Indianapolis in the morning so any time after next 24 hours. They laugh in gest, still annotate on packing slip we would be available to receive them asap but company policy only guarantees delivery in 7-10 days. My wife and I end up cleaning tape rolls, cardboard, etc until midnight and still have a flight to catch in a few hours and must leave the house clean for realtor2/1 (first possible guaranteed delivery date, 7 business days from pickup)12pm: I call customer service to find if my delivery date is affected by the forecasted snow storms...Brandi is not answering the phone and their voicemail box is full.2/29am: Called customer service to find status of my delivery, no one answered the phone and the voicemail box was full.12pm: Called sales department to speak with a manager, first i was transferred and subsequently disconnected. next times I asked that I not be transferred but that the manager come to the phone the agent was talking to me on so I waited for 6 minutes listening to phones ringing and was then hung up on without talking to a manager.2/3- Called sales office to speak with a "manager" I got our original guy Shawn Franklin who sympathized my frustration but PROMISED he would call me back w/in hour. he did not call back at all- Called customer service 3 times at 1 hour intervals to find status of my delivery, someone answered at 11am but proceeded to tell me it would arrive before the 10-day guarantee but that only the dispatch would know delivery status and they don't get in to work until 2pm. - called again 5pm and got Adrio who said he would transfer me to Shawn but hung up so I called back and got britney who said she would transfer me to shawn but the person who picked up would not identify himself because he said he was not in customer service. when I asked if he would identify himself as a simple common courtesy h

review from yelp.com