Fixed Price Moving System

10 october 2017, 17:39

This is the worst, most dishonest moving company in NYC.  DO NOT use them!The last review gave  a comprehensive summary, so I'll just summarize...  The fixed price is a joke.  The truck got "lost" on the way to the pickup and I had to pay for an extra 1 1/2 hours up front.  It will take several hours longer than the quote they give you.  (Danny, by the way, is very charming but boy oh boy does he know how to lie!!!)  They will only take cash at the end, lest you try to stiff them.  The foreman will spend the entire time hassling you about the tip.  Several of my boxes never turned up, including (shock horror!) the box of liquor.  When you point out all the damage that they have caused through their carelessness, the foreman will get very aggressive and insist that it was already there. And so on...

review from yelp.com

10 october 2017, 17:39

I had my worst experience hiring this comany. Do not make the same mistake!!I will hereby describe step by step the events regarding the relocation made by the company last July 30th 2007. The week of July 9th, I contacted Fixed Price Moving Systems (FPM) by phone for the first time. The person who answered was Mr. Louis, with whom I very politely talked about our moving needs. I am almost 8 months pregnant, so our only concern was to hire a professional and experienced moving company that could give us a complete quality service. In a second conversation with Louis, he gave me a ball estimate of how much a move which included packing and unpacking of absolutely everything, plus boxes and moving materials, would cost. We arranged a date for a visit of a relocation consultant to lock in the price of the service. The appointment was arranged for Monday, July 16th. That Monday, a company representative showed up and we had a clear and straight forward conversation of what we expected of your service. He walked around the apartment, he opened wardrobe closets, checked the kitchen stuff, and after a couple of questions and answers the representative seemed ready to pass us an accurate number for the move. At that point, and for the second time, I made myself very clear that I needed an estimate which had to include packing and moving of everything, plus an unpacking service of absolutely everything in the apartment, including closets, bookshelves and kitchen stuff. On Tuesday July 17th, my husband called the company to confirm and reserve the moving date as per discussed previously, paying a deposit in advance.The following week, Wednesday 25th, I called the company to request the Certificate of Insurance (C.O.I.) to be sent to the building management office in advance. The answer of the representative was -and I quote- "consider it done". At that point, I still trusted the company and I was sure everything was going to go smoothly. Nonetheless, the C.O.I. was never sent on time and this became the first big issue during the moving date. Nobody even called me from the company to say this was not yet solved before this day. On Sunday July 29th, the concierge at my apartment remembered me that my moving company had not yet sent the C.O.I. to the management office. I called Fixed Price Moving, and they assured me that it was going to be sent immediately thereafter. Moments before this conversation, somebody from the company called me to ask me if the movers could show up around 11.00am to start packing, instead of coming at 8.30am -as previously agreed-. Their argument was they were "very busy". I denied that possibility. On one hand, I thought it was a lack of respect to try to change the schedule, and on the other, if they came that late, they were never  going to make it on time to our new building, where we had been locked the elevator from 1.00 to 5.00pm, something the company already knew.- On the day of the move, the crew arrived 1  hour later than established the day before. The foreman showed up WITHOUT the C.O.I., and your company had not yet sent it by fax. Fixed Price Moving Systems had not taken care of the C.O.I.- The foreman was totally unaware of his job. I also found out that the face with which I had been dealing with regarding the move, no longer worked at FPM. The foreman did not know he had to pack everything he saw. He even had to leave to get more packing materials, because they showed up without wardrobe boxes, not to mention that they did not even provided us with bubble wraps, which supposedly were included, and we had to provide them of. - The C.O.I. issue turned out to be the very best example of the inefficiency of the whole move. The paper was only sent to the management office at 1.30pm. The paperwork should have been ready many days in advance, as I requested several times.      -  Only around 2.00pm -after they came back from their lunch break- the crew could start taking boxes out of the apartment when our place was already completely packed with boxes all around with risk of damaging furniture and paintings because of the lack of space. - The truck arrived at 4.45pm to the new building. Around 6.00pm we came up with the biggest issue. NEITHER THE FOREMAN NOR THE COMPANY SEEMED AWARE OF THE SERVICE WE HAVE HIRED. NOBODY WOULD TAKE RESPONSIBILITY ON THE ISSUE THAT WE HIRED  AN UNPACKING SERVICE AS WELL, AND THAT THAT WAS INCLUDED IN THE PRICE , AS IT WAS WRITTEN DOWN ON THE PAPERS. As soon as they finished unwrapping the furniture, the 3 crew members disappeared.  I insist: when I called Fixed Price offices to try to clarify this situation your personnel did not take any responsibility on the issue either. They were totally unhelpful and unrespectful. - Fixed Price Moving has fooled on us. We have been misled all the way. The events described above made this move far away from a hassle-free, great quality and low cost move that you promised to accomplish.

review from yelp.com

10 october 2017, 17:39

We decided to use the services of Fixed Price Moving Systems to move our belongings from the Upper East Side to Queens. We put down a deposit. We were looking for a mover who would not change their price at the time of delivery. What would be better than a company with a name of 'Fixed Price Moving Systems. We called Fixed Price Moving Systems the day before to confirm that we were the first pick-up and we were informed that we were. The move was scheduled to take place on Friday the 31 of August. Our apartment in the Upper East Side had been already rented out (of course), and the new tenants were moving in the next day. The move also had be completed within the specified schedule of the new building we were moving to. The new building only allowed use of the elevator between 9 am and 5 pm on weekdays. The day of the move, the Friday, 9am came and went. At 10am we called Fixed Price's dispatcher. He said we were not on his list. From there on it was all downhill. We talked to him for a few minutes but to no avail. So we called the manager or supervisor 'Or' at Fixed Price. The manager said we were on the schedule. She then contacted the dispatcher to put us back on the list. The dispatcher by then had scheduled all the pick-ups for the day. We went back and forth with him for two hours. In the meantime he once threatened to take us off from the list. We were shocked to say the least. What are the chances you can schedule a new mover on the last day of the month before a long weekend. As a backup to Fixed Price, we started calling other movers around 12pm. Fortunately we got two movers who could get to us by 3pm. Even though we might have had difficulty unloading at the new building because of the elevator timing, we were willing to use these alternate movers. But around noon the dispatcher at Fixed Price finally scheduled a truck for the pickup.This truck arrived 1pm. The driver/supervisor was a guy called Rick, supposedly a "Brazilian Jew", who knew everything about Jewish nocturnal habits with two other guys. We could see there was another load already on the truck. Rick said he agreed to move us if he could pick up another load after our pickup! So after loading our stuff he was going further up on Upper East Side to pick another load. He said this third load would be quick since the elevators closed at 4pm. He said we should expect him a bit after 5pm but he would somehow take care of our Rego Park buildings elevator policy (since Rego Park is Jewish area and he was Jewish!!). So Rick and crew loaded the truck with our belongings and left at 2:30pm. We got to our new place in Rego Park and then started the wait. Mind you this was start of the long weekend. We were planning to unload our belongings on Friday and then leave for Long Island since we had plans for the long weekend. 6pm came and went with no news from Rick. So we called him. He said he was still loading the truck with the belongings of the third tenant. Mind you he told us earlier that this job would finish by 4pm. We again called him at 7pm, and 8pm getting the same reply. At 8pm, I got really annoyed and asked him to give me an ETA. Again he just went around in circles. I reminded him of the building rules but he continued to say that he could handle the "Jewish" managements elevator rules. Then he started saying that if the management did not allow him to unload and if he had to come back, he would charge us an additional $500!! At the this point we were almost losing our patience. We asked Rick to just get the truck to Rego Park. We considered options like calling the police to file a stolen goods report but decided to wait it a bit longer. We also met up with the head of the building association and asked him if the elevator rules could be relaxed incase of late Friday night delivery or on the weekend. The building agreed to a Saturday or Sunday delivery but not to an after working hours delivery. We called Rick again at 9pm but we got the same lame excuse. Since he was holding us at ransom, we asked him if he could do the drop on Saturday morning. He said he could not because Fixed Price Moving had a big party for the employees!! So we settled on Sunday at 9am. With our plans for the weekend completely destroyed we decided to wait it out in an empty apartment. We used the time to search the net on websites like movingscam.com, yelp.com, citysearch.com, ripoffreport.com for similar complaints against Fixed Priced Moving Systems, and considered filing complaints with the small business administration and the American Moving & Storage Association. Sunday morning the movers came in around 9:30am. This was another crew. We decided to pay them by check or credit card to halt payment until we decided a revised price with Fixed Price considering the pathetic unreliable service. The new crew refused to remove our belongings, and infact hreatened to drive away, if we did not pay in cash. We paid in cash and signed the contract.

review from yelp.com