CRS Corporate Relocation Systems

10 october 2017, 17:39

I hired movers through this company by way of Moving Staffers, as recommended by ABF U-Pack to load my items for my move from NYC to Denver.  Things were seemingly fine until the day of my move.  1. The two individuals sent to load my things into the ABF truck were 30 minutes late - and repeatedly tried to blame it on the staff of the building that I lived in.2. At one point, they specifically told me that they would be finished in no later than one hour, and then proceeded to take an additional TWO AND ONE HALF hours to finish loading my truck.  (Mind you, I moved out of a 790 sq. ft. 1-bedroom apartment - in an elevatory building.)3. It is clear, but unverifiable, that many unnecessary breaks were taken during this move in order to get paid for additional hours.  I am only one person and could not be everywhere at the same time.  4. One of them men was on the phone to a significant other multiple times during the move as well.5. They also came unprepared - only having dollies, but nothing else.  You are a RELOCATION company - doesn't it make sense to send your employees to a job prepared with items that perhaps the customer may not realize is necessary?Moving on to the loading of my items....1. The truck was loaded so poorly that when it arrived at my new location, the movers that opened the trucked were disgusted at what they saw.2. All of the heavy items in the load were placed on top of lighter items, crushing all the boxes on the bottom, causing damage.3. I also reminded the movers MULTIPLE times that my Tempur-pedic mattress was REQUIRED to lay flat in the truck to prevent damage - not only did they not pack the truck properly to accommodate this, they had to unpack/repack some of the truck because there was nowhere to put the mattress.  After receiving help from the driver of the truck, they had to place the  mattress on beams above all of my other things (which was ideal to begin with), however, the two people that were sent could barely lift the 153lb. mattress over their heads in order to place it up there - subsequently damaging my mattress and getting it quite dirty.4. Many items were damaged due to neglect in loading - and when I communicated with this company, they informed me that basically, once the truck is loaded and leaves, they are no longer responsible - which also relays to me that they could care less if they damage their customer's items, and that their employees have no reason to respect the customer's items because they have found a way to skate responsibility.5. The negligence in loading my items into the truck laid the groundwork for further damage of my belongings during transit.  Furniture items placed standing on their end became damaged due to movement in transit; boxes were punctured; one of my televisions loaded upside-down (when the box is CLEARLY marked with arrows); wooden items scraped, crushed, broken; leather items damaged; even the cat tree looks intentionally damaged as one part was ripped completely off.  The company that unloaded my items stated that it looked as though the individuals that loaded my truck were trying to damage my things - there are footprints and scuff marks on my safe, like it was thrown around on purpose.Using this company was an utter nightmare.  Moving is stressful enough - moving cross-country is even worse - moving cross-country when you are a single, female, disabled veteran comes with it's own set of complications.  I truly feel taken advantage of, and disrespected.  I would never use this company, or recommend them to anyone that I may know.  I can't even afford to replace the damaged items, or have them repaired.Thank you for reading.

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