Big Time Movers

10 october 2017, 17:41

I don't want to say that our movers stole my roommate's iPod and checkcard, but we're pretty confident they stole her iPod and checkcard. They were the only people besides us that had access to the two things, which were in her purse, and they had plenty of access, especially while they were moving our stuff out of our ex-apartment. The weird thing is, her iPod (which was in its case) is missing, and when I was unpacking/waiting for the cable guy, I opened my laundry bag and there was her iPod case - empty. Even if you make the argument that the maintenance guy at our new place took it, because he was doing some last minute work just as we got there and her purse was already inside, my laundry bag didn't come in for at least an hour after that. It just doesn't make sense.The guys were very nice though and got us fully into our new place in under two hours. Until the iPod turned up missing, they would have gotten a 5 here, and a 5 on eMove (where we booked them). If the iPod and/or checkcard (preferably both) show up, I will gladly bite my words and give them the 5 we thought they deserved. However, I'll be honest - I don't appreciate paying someone $200 in cash, almost $400 altogether, and discover that another $350 is missing, too.edit #1 (8/2): I didn't do this last night, because, you know, moving is tiring, but I've already upped them to a 3. After my poor roommate had called Big Time, the police, and Apple to report the thing missing, and gotten no real help from any of them, the owner of Big Time Movers called her back around 9. Apparently, it was one of our movers' first or second day, and the people they went and moved after us are missing $1100. Although he can't get my roommate her iPod back, he said he is going to give her $350 for a new one. I will edit again when that happens.edit #3: The owner gave my roommate $350 for a new iPod today, and has also promised to try to get the original back to her. I don't know that I can give them more than 3 stars, just because of all the shenanigans, but I am really impressed by his response. Although I think it's important to know that one of the employees was really pretty awful, It's much more important to know that the dude in charge is really pretty committed to making sure that customers are happy.

review from yelp.com

10 october 2017, 17:41

Do not use  Bigtime Movers in ChicagoBigtime Movers Owner: Isaac alexander Phone: (773) 454-4841 Alternate Phone: Email: bigtime@ureach.com They did not show up on time.  After driving 21 hours my friend and I had to unload almost the entire truck.  Isaac Alexander agreed to meet me to reimburse my money and he never showed.  When i followed up with a phone call he hung up on me and will not return my phone call.

review from yelp.com

10 october 2017, 17:41

We recently had Big Time Movers load up a 17-ft. U-Haul to move us from our townhouse to our new house, which was about a 40-minute drive.  To start things off, the man who was originally supposed to come to our house called and told us that his car had broken down and that he would not be able to make it to the job site.  However, he did send two other guys from the south side of Chicago to take his place.  We waited for them to arrive, and no one showed up at the scheduled time.  We called the first guy back, and he assured us that they were on their way.  He was surprised that they had not called us to keep us posted as to their whereabouts.  More time passed, and we called again.  After still another call, the original guy was able to get in touch with the movers, and eventually they called us to tell us that they were lost.  We patiently explained each step to get them from the interstate to our home, and they  arrived (an hour late).  At this point,  we were just glad that they showed up, and we must give them credit for being apologetic and extremely polite.  After showing them the furniture that we wanted them to load, they got down to business right away, and they moved very quickly.  We were impressed at how well (seemingly) they were able to pack a lot of stuff into the truck.  We had planned originally to move an antique cedar chest of ours in a different vehicle, but before we knew it, we noticed that they had packed it into the truck.  We admit that we should have stopped them and taken it out right away, but in our defense, the day was passing, it was covered with a blanket, and we really wanted to get going because these guys still had to unload at the new house.  We stopped them from cramming an antique table and a rocking chair into the truck, which they were willing to try even though the truck was stuffed full by the time they got to these pieces.We drove the U-Haul to our new house, and the movers drove behind us.  They were really quick about moving our furniture into the house, and they put everything where we told them to put it.  By the time that everything was done, we were all exhausted.  We gave the movers a very generous tip, and we gave them directions for getting back to Chicago.  They thanked us and went on their way.  They called us when they arrived back at their homes to let us know that they had again been lost, but that they had figured it out.Now, an important note:  when the guys were finished with the move, they were chatting with us and told us that our move was the first time that they had moved actual furniture.  They were used to moving boxes and smaller items, but furniture was pretty new to them.  We should have been alarmed, but they were really nice and they had worked very hard in the heat, so we didn't ponder their words as deeply as we should have at the time.  It was only after they departed that we started to inspect some of the items in the house that they had moved.  We noticed scratches on several pieces of furniture, and what really annoyed us was the condition of the antique chest.  There was a very noticeable scratch on the side that had not been there before the move.  This chest had been in perfect condition at our previous home, and the scratch was new.The next day, we called the original guy who was supposed to have done our move, and whom we assumed was a supervisor for the other two guys.  He was extremely defensive, and he took no responsibility for the damage to our items.  He was quite angry that we had called to mention this matter to him, and he started to scream on the phone.  He hung up on us, and we tried to call him back.  Again, he screamed at us that he was in no way responsible for anything that had happened to our furniture, and he didn't care that we were going to write a poor review about his company on the U-Haul website.  Who would notice or care, right?  He hung up on us again, and when we tried to call back, we got his voice mail.  Obviously, he was done with us.We moved on to calling the administrator for Big Time Movers, and while we didn't get screaming, we did get the message that they were not responsible for anything that had happened during the move.  As long as the guys had been paid, they were done with us, and that was it.  Too bad that they didn't know how to move furniture properly, and what did we want them to do?Here's the scoop: if you are on a budget and are thinking about hiring these guys, stop yourself and look for someone else.  You will be very happy that you did, and your furniture will hopefully be in better shape than ours was at the end of your move.  Big Time Movers: do not hire this company.  They will not care if you are not happy with their work.  Your loss, tough luck.

review from yelp.com