Best Price Moving and Storage

10 october 2017, 17:40

Good: Easy set up, friendly sales folks, easy to work with (at the beginning), relatively solid communication, cheap.Bad: Although my boxes were dented and busted by the time I got them, I did get them as contract dictated - as far as I know, only one or two things were broken and not of high value. The delivery process for me was stressful and frustrating. I won't go into details as the issues mirror other reviews; unprofessional drivers and movers. Customer service never followed up on my complaint e-mail. Ultimately, they get the job done for a low cost. However, while set the bar very high in the beginning in terms of clarity and customer service, they ended up being a letdown. Moving is stressful enough as-is; for BPM to falter on the delivery and follow-up process makes me lose complete faith in the company and my willingness to refer someone to them.

review from yelp.com

10 october 2017, 17:40

They were horrible. Everything was fine until I had to schedule my delivery. They did not return my call for over a week and when I asked them why she responded she doesn't have anyone that can deliver my stuff. The rest of the experience was a nightmare. Rude delivery guys, broken items, forcing me to pay extra if I wanted my stuff (blackmail), and then afterwards they charged all my cards on file twice.

review from yelp.com

10 october 2017, 17:40

NOT ENDORSED BY THE BBB!! In fact, they have over 126 complaints against them.  See my photos of the damage they did (in addition to their horrific and unethical service!)If you look at all of the 5 star reviews, they are written on or about the same day, reviewers have only one review, and use similar writing samples. Accordingly, you should see that like these reviews, the company is equally as fake. First of all, they forged the truck weight. I only saw this after I had filed a formal complaint with the BBB. But let's back up just a tad... They came to do an estimate of my items and I was quoted at $1350. Well, I ended up selling half of my items to include getting rid of the bed, couch, and living room furniture. I called Best Price and they said they would send someone to redo my estimate based on my new items. They never showed up. I even mentioned it to the movers when they arrived and they said they would weigh it. Again, I never got the truck weight. During transit, I was told multiple dates when the items would arrive. Each day, I would submit leave from work and haul back home only to find out the truck man was not there. I called multiple times to get a straight answer from Best Price only to be left on hold for so long I would get fed up and hang up. I was devastated when I got a call from the driver saying "I'm here! I'm here! Hurry up!" Mind you I live in DC and the area if very narrow. The trucker dropped all of my things on the sidewalk ON EASTER SUNDAY (despite being told by Best Price they don't deliver on Sundays). I demanded the driver move my items up the stairs and into the house. he said "extra fee... extra fee". I told him, no and showed him the contract which clearly stated I got so many stairs for free. He told me to go f8ck myself. Luckily, DC police came because the man was blocking traffic. The Police officer was very helpful in assisting me. In fact, the police officer mentioned that the driver's tabs on his vehicle were expired so he should hurry up and move because he was facing a ticket (obviously the cop took pitty on me). The whole time, the driver would fling my items up the steps meanwhile cursing at me!! After he left, my guests from EASTER SUNDAY helped me unpack my items. We made a list of multiple broken items. I filed with Best Price for reimbursement. The check never came. I've filed multiple reports with the BBB who said I was due a refund. In fact if you look at the BBB, they will state that this business is not in good standing!! BEWARE OF THIS RIP OFF JOINT!!!**Update**I posted this same review on another site that reviews moving company. Best Price Moving & Storage contacted them and literally had them remove my review because they stated I was never a customer. I have news for anyone who doubts I truly used this company - I still have the receipts and paperwork which I will NEVER throw away because I am still waiting for them to pay me back for all of the damage and emotional agony they caused me. If you still doubt it, my order number was 2111 and my first point of contact was Brian followed by Alex.**Update 9/23**I received an email from the owner stating this:"Thank you for your review of best price moving and storage, I would like to offer you $100 for the removal of this review. Please email us online if you choose to accept."I will NEVER remove this review! Everyone needs to be warned about this rip off joint.**Update 10/16**This f'n company took my review down AGAIN saying I wasn't a customer. They are hell bent on continuing to RIP PEOPLE OFF. BOO ON YOU, BEST PRICE!

review from yelp.com

10 october 2017, 17:40

I'd like to know why you can't give negative stars... I hired Best Price Moving to move my stuff from Chicago to California. I had about 2000 lbs of stuff. This was the sixth cross country move I've done (and maybe 14th move overall) and I'd have to say that these clowns are tied with the company I used to move to Chicago for the last place. Like other reviewers, the sales person I spoke to was polite and seemed to know his stuff. He answered all of my very specific questions (based on my previous bad experiences with movers) on their process, sub-contracting status, etc. correctly. Yet somehow, this company managed to create more mistakes than all of the past companies combined. Their only saving grace is that they were on-time/early for the pick up and the pick-up crew was polite. But maybe that's how they lure you in...Pretty much everything that could go wrong with a move went wrong. Their driver forced me to pay for a shuttle that I didn't need, just because he had to rent the shuttle truck for other customers who were getting stuff delivered in my area, wanted to charge me additional long-carry fees and stairs fees and was generally unpleasant to me on the phone and basically hung up on me without communicating exactly when he expected to arrive. I called the customer service number and the customer service rep apologized profusely and explained the driver had been having a difficult time because of the hills and walk-ups in SF and that I was not the first customer on this run to complain. I thought well, I could see how that could make for him having a bad day, whatever... The crazy moving saga continues for a whole week, the end result of which is my stuff arrives a week after the date they told me once the driver was in SF, and my favorite, non-reproduction Eames chair is broken, and I have to give the driver $800 more than was originally agreed on.I thought I was done... then three months later I get an email from someone who has one of my boxes and lives 150 miles away from me. I call the company and they promise to pay for it to be shipped for me. I call them every few days for a whole month and the good Samaritan with my box also tries contacting them. In the end, I end up paying for my box to be shipped and still haven't had a return phone call from the owner or the customer service manager. THESE PEOPLE ARE THE WORSE MOVERS EVER!!!!

review from yelp.com

10 october 2017, 17:40

Horrible horrible service!!! It seems All State Van Lines Relocation from Chicago outsourced our delivery from Chicago to LA to these guys. The delivery takes 5 days normally but arrived almost 15 days later!! And here's what happened. On the day of the delivery these drivers who barely spoke English called to ask for address. They messed it up completely and entered a street where the cops caught them and charged then $1600 for bringing a large vehicle!!! There is no 24 hour service so I was held up talking to this guy who couldn't speak english. He asked me to get a shuttle service to him which was obviously not possible!!  When I told him this he said he was going to San Diego the next day so the delivery would be delayed.....  Still waiting for my stuff!!!! Please avoid this company!!

review from yelp.com