Cardinal Moving Systems

10 october 2017, 17:42

I've moved to and from Hawaii seven times. My recent move with Cardinal Moving Systems was by far the most unsatisfactory of all. They mis-represented what we could take then wanted to charge us more for "over-sized items"... they were late delivering even after having our goods for well over a month (I've had moves delivered door to door in under two weeks from Hawaii to California). They require all payment upfront...ALL the risk is transferred to the customer which seems inequitable to me. There is no way I would use Cardinal Moving Systems again. Not a good experience.

review from yelp.com

10 october 2017, 17:42

Theses r really bad people they lost many of my mother's item's and what did come was completely destroyed .Everything is covered in mold .they do not return phone calls .and am on my own to try to recover any damages

review from yelp.com

10 october 2017, 17:42

FRAUD SCAM! This company provided us a vehicle quote from FL to HI. We accepted the quote, paid a deposit, then paid Matson it's share of the fee. When the vehicle made it to LA, they charged our credit card for several hundred dollars more than the quote. We spoke to "Ronnie" in LA (what a pleasant individual... he ought to moonlight as an extra in bad gangster movies), he said he didn't want to see the quote, didn't care about it, and if we didn't pay the extra money he would abandon the vehicle in LA. Argument was impossible; he shouted over every statement we made, threatening the vehicle unless we paid up. We had no choice: we paid the extortion to save the car. We're going to report the company for fraud and file a treble damage lawsuit, but we are out of the money until we go through all of that. Meanwhile, PLEASE find another company, or sell your vehicle and re-purchase in HI. Don't get scammed by these thugs!

review from yelp.com

10 october 2017, 17:42

We used this place to move from Arizona to Hawaii a few months back. We decided to go with this company because they quoted us half the price that other moving companies quoted us. The quotes were generated from the weights and dimensions of each box / piece of furniture that i intended to ship. However, when the movers came and loaded our belongings onto the truck, we were told that the price was WAY more than the quote. at this point, it was too late to find a new quote with a new company since we were scheduled to be on a plane the next week. additionally, our stuff was ALREADY ON THE TRUCK! so what to do?well we let the guys take our stuff and payed the 60% down of the new increased price. we were thinking that, if we get the company on the phone and refer to the quote i was given, then maybe they will do the right thing and give us the quoted price. we were so wrong.when i called the first 10 times, the person that originally handled my account wasn't in (for 2 weeks). They also had my account linked to some other person's name (whom i have never heard of). Then, when i finally get a manager to speak to me, he tells me that their emails/computers were down so they couldn't retrieve my quote. After many other calls, I was told that someone actually broke into their business and took all of their CPU's. That was either another lie in the series or, that really did happen because they performed their poor business practices on someone with a shorter temper and the means to get even. When my quote is finally retrieved, I am told that the weights and dimensions of my belongings that I gave to the representative that helped me, were nowhere in the system. She generated the quote out of thin air. Probably just to get my business. Additionally, when my belongings did arrive, about $1000 of furniture was damaged beyond repair. If i had known that these people were just going to trash my things, I would have saved the headache and sold it all in arizona before i moved. With regard to the 2 positive reviews for this company: things just dont add up:One of the reviews is from a guy that moved from arizona to chicago he only has 2 reviews under his belt: the cardinal one and another for a place in california. if he moved from arizona to chicago, then why yelp about a place in california? compensation?the other good review came from a woman who moved to hawaii. her review was solely based on the fact that the "process" was explained to her. money wasn't an option to this reviewer since she moved her entire family (very costly) and only other 2 reviews were for a salon and an overpriced tourist attraction. she didn't pick cardinal based on price, but rather on the fact that they talked to her the most. she also comments on the movers themselves but, what she fails to realize is, the movers, truck drivers and shippers are not employed by cardinal at all. they are subcontracted to do the physical labor and nothing more. I got the run-around and received no compensation. This is the worst company to choose if you want to move. The other companies that quote you higher are just being honest. if you are thinking about using them, DON'T. honestly, i don't usually yelp a place unless i love the place, and truly wish them the best, or if i hate the place and really want to save other consumers from losing their money and having an equally horrible experience. Please stay away from this company if you want to pay what was quoted to you and not have your belongings trashed.

review from yelp.com

10 october 2017, 17:42

DO NOT USE CARDINAL THEY ARE THE WORST NIGHTMARE YOU CAN IMAGINE!!!!I used cardinal to move our household goods from San Diego, CA to Honolulu, HI. My first contact was with Frank Rivera, he promised and assured me that I was getting the best deal. He quoted me lower than the other moving company. Right after I agreed and paid my deposit, Frank Rivera stopped calling me in fact no one from the cardinal called me again??? I had to initiate the call and schedule the pick up date, even then no one called the day prior to the scheduled date of pick up to confirm that they were coming and the time they were coming, I had to call them multiple times just to ensure that someone is coming as we are leaving in a couple of days. No one called to confirm with me so I was very stressed out! the day of the pick up, I was surprised when a rental truck was parked outside my home and 3 gentleman 2 of which did not speak any english so the one who spoke english was translating, not to sound mean but I was very scared because they looked very intimidating.As soon as they were in the house they split up and began to carry things out to the truck. I left my high value items unboxed as I was given instructions to leave my high value items avail to show the movers so that they can make note. I explained this to the mover that spoke english and I assumed that it was noted. After my belongings were in the truck I was shocked when I was given my final bill which has now tripled to what I was originally quoted by Frank Rivera. I asked how that was possible? I was informed that I had more items that what I was quoted. I was so frustrated because at this point It was too late since everything was already loaded. It would have been nice if they would have told me this ahead of time. Upset as I was, I went ahead and paid for the new amount...but wait before they left, I was asked for a tip $300 to be exact??? When our household goods arrived in Hawaii, someone called to tell us that they had to deliver it that very day or else we would be charge additional fee. I was again upset because we were not given any notice, it was raining hard and I had to pick up my two elementary school children from school. Thankfully, my husband was able to come home from work. When the movers arrived to deliver our stuff, I knew something was wrong because the boxes were not sealed in fact some of the boxes were open. They were calling out numbers and stacking boxes on top of each other, as I began to look in the open boxes I noticed that my high value items were missing and as I continued to unpacked I notice more items were either broken or missing. Below are items that are missing:1. PS3 Brand New In Box 2. Sony Camcorder Brand New In Box3. Louis Vuitton Speedy 30 4. Louis Vuitton Neverfull MM5. Louis Vuitton Eva Clutch6. Chanel Grand Shopping Tote7. Fendi Bags (2 total)8. Gucci Bags (3 total)9. Coach Bags (5 total)10. 2 Longboard Skate board11. 2 Mongoose Bike 12. Keureg coffee makerI began to cry when I noticed that the bags were missing because most of them were gifted to me by my late grandmother. I took very good care of those items and treasured them, the delivery guy mentioned to me that this type of stuff happens all the time, things always gets missing and when they deliver they get blame for it. He instructed me to write down what was missing and contact cardinal which I did that very same day. Ok to summarize everything, after I contacted cardinal and spoke with Lee, she instructed me to send her an email with my claim detailing the items that was missing as she claim she was going to do an investigation. 5 weeks passed and I heard nothing so I contacted Lee and she informed me that unfortunately she did not find the items that were missing???? she then instructed me to file yet another claim this time to a third party who will review my claim. I was referred to CMS I spoke with Jennifer who was not helpful at all. In fact she did not even go over my claim properly. She offered me $27.00??? (this does not even amount to the tax for 1 of the bags) for all my missing items as she claims I did not noted during the delivery of my household goods. 5 more weeks passed and nothing was done, I once again contacted Lee and informed her of what Jennifer has offered me, Lee agreed with me and request that I contact Jennifer again to re-evaluate my claim. To make a long story short, it has now been 9 months and I have received NOTHING no compensation for my missing items. I continue to contact Lee and Jennifer but now they have closed my claim because I refused to settle for what they were offering me. Now I am told that I have to go through their arbitration which I would need to pay $250 for them to review my case. How is this possible, I lost ALOT $$$ and I receive nothing now I have to pay $250 for my case to be reviewed???I am overwhelmed of sadness and anger. Please do yourself a favor do not use this company!

review from yelp.com